San Mateo, CA, United States Hybrid Full-time USD 132,600 – 215,400 / year

Freshworks is hiring a HR Operations Manager

Responsibilities

  • Manage HR processes from hire to exit, ensuring accuracy, timeliness, and compliance.
  • Develop and maintain standardized global operating procedures, identifying ways to streamline and automate workflows.
  • Enhance HR systems such as Workday and service platforms using AI-driven tools to improve efficiency and employee self-service.
  • Integrate artificial intelligence and automation into HR functions to reduce manual tasks and enable data-informed decision-making.
  • Define, track, and analyze service-level agreements, key performance indicators, and operational metrics for continuous improvement.
  • Collaborate with Payroll to ensure data accuracy and uphold strong HR data governance.
  • Support regulatory compliance through routine audits and adherence to internal policies and local labor laws.
  • Act as a subject matter expert in HR Operations for technology upgrades, automation projects, and digital transformation efforts.
  • Work closely with HRBP teams, functional specialists, IT, Legal, and business stakeholders to implement scalable HR solutions.
  • Assist with onboarding, benefits management, and other employee lifecycle initiatives as required.
About company
Freshworks
A software company building uncomplicated service software for customer and employee experiences, serving over 72,000 companies globally with enterprise-grade solutions.
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Job Details
Category other
Posted a month ago