Responsibilities
- Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards
- Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation
- Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations
- Lead by example, maintaining a polished, professional presence throughout the hotel
- Ensure timely completion of room assignments, managing productivity and service flow
- Provide coaching, guidance, and on‑the‑job training to room attendants and housekeeping colleagues
- Respond promptly to guest requests, ensuring personalised and anticipatory service
- Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction
- Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment
- Support service recovery, addressing guest concerns with discretion and professionalism
- Maintain accurate records of room status, maintenance issues, and housekeeping reports
- Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
- Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
- Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities
- Assist with onboarding and training of new team members
- Promote a positive, collaborative, and guest‑focused team culture
- Ensure lost‑and‑found procedures are followed accurately and securely
- Support additional tasks as required by the Housekeeping leadership team
Work Arrangement
On-site
Additional Information
- Must uphold health, safety, and hygiene procedures including COSHH and manual-handling guidelines
- Daily participation in briefings required
- Onboarding and training of new team members is part of responsibilities
- Lost-and-found procedures must be followed accurately and securely
