House of Commons (Canada) is hiring a House of Commons (Canada) / Chambre des communes (Canada ...

IT Support Specialist Full-time Work environment: On-site Open to: All Language Requirements: Bilingual (English and French) Closing Date (YYYY-MM-DD): 2025-12-12 Outcome: Fixed Term Hours: Full-time (35 hours a week) Rate of Pay ($): 77 419 - 97 960 Classification: TKG-E Company Description The Parliamentary Administrative Services delivers exceptional support to Legislative Members and their staff, championing democratic processes. Our achievement stems from our skilled and passionate workforce. We embrace diversity comprehensively, acknowledging that each individual offers valuable insights and potential for professional growth. If you aspire to join an organization that provides personal recognition alongside meaningful career opportunities, we want to connect with you! The Parliamentary Digital Service and Real Property is currently seeking an IT Support Specialist. As an IT Support Professional, you are responsible for ensuring continuous functionality of computer systems, laptops, and equipment within the Parliamentary Network Infrastructure. Your core responsibilities involve providing technological support and troubleshooting services to Parliamentary users, including House Members, Officers, Administrative Staff, Legislative Library, Translation Bureau, and associated entities. You will prioritize and resolve technical challenges through the Incident Management Tracking System, addressing hardware, software, and database issues promptly via onsite visits, telephone, and electronic communication. Your role requires analyzing complex technical scenarios, offering strategic consultations, and recommending optimal resolution strategies. Additionally, you will collaborate with team members on multifaceted projects and coordinate with service providers for equipment repairs and replacements. The Parliamentary standard technical environment encompasses Windows 10 and 11, Microsoft Office 2010, 2019, and 365, Microsoft Active Directory, Microsoft Teams, Exchange Online, Apple & Android devices utilizing Intune, alongside remote management tools like SCCM, SMS, and Active Directory Group policies. The operational requirement mandates consistent in-office presence five days weekly. Top Reasons to Join User Services: For professionals already demonstrating excellence in maintaining critical technological infrastructure and providing exceptional user support, this represents a prime opportunity to advance your career. Continue driving technological excellence and support! - Training and development opportunities - Work-life balance /35-hour workweek - 4 weeks' vacation (minimum) Qualifications Education: - Post-secondary degree/diploma in IT-related field OR acceptable combination of education, training, and relevant experience Experience: - Proven expertise installing, configuring, testing, supporting Windows-based corporate networked hardware and software - Demonstrated proficiency supporting Microsoft Office 365, Microsoft Active Directory, Microsoft Teams - Experience supporting Exchange Online, Apple & Android Devices Assets: - Familiarity with incident management systems - Recent experience configuring current-generation mobile devices and operating systems - Expertise troubleshooting Apple's Device Enrollment Program and Android Knox Mobile Enrollment - Experience supporting Voice over IP telephone systems Additional Information We are dedicated to fostering an inclusive workplace with an accessible recruitment process. For accommodation requests or application support, contact Recruitment Services at [email protected]. Each bilingual position requires a specific linguistic profile (BBB) for second language proficiency in reading, writing, and oral interaction. Alternative linguistic profiles may be considered. Candidates are encouraged to retain job opportunity documentation, as materials become unavailable post-closing date. Qualified applicants might be considered for future related roles on various employment terms. Explore more at Ourcommons.ca and review our hiring process at the Eligibility and Selection portal.