Pearl Talent is hiring a Homecare Scheduler for a critical operational role coordinating caregiver schedules to ensure uninterrupted care delivery. You will balance client care plans, caregiver availability, and business requirements in a fast-paced, execution-heavy environment.
What You'll Do
- Independently manage caregiver schedules aligned with client care plans, preferences, and coverage needs.
- Match caregivers to clients based on skills, experience, compatibility, and complex care requirements.
- Monitor and adjust schedules to address emergencies, call-outs, and coverage gaps.
- Communicate schedule updates clearly and promptly to caregivers and clients.
- Serve as the primary point of contact for caregiver availability, assignments, and concerns.
- Address client inquiries related to scheduling and continuity of care.
- Maintain accurate scheduling records within scheduling software systems.
- Resolve scheduling conflicts, caregiver issues, and client complaints in a timely manner.
- Verify caregiver shifts, timesheets, and service codes for payroll and billing accuracy.
- Cross-check pay rates and bill rates against client contracts.
- Generate and review reports related to schedule adherence and caregiver utilization.
- Maintain backup schedule reports to support business continuity.
- Maintain accurate accounting records using bookkeeping systems.
- Support accounts payable and vendor setup.
- Assist with payroll processing and client invoicing.
- Audit and reconcile financial records to ensure accuracy.
What We're Looking For
- 1–2+ years of experience in scheduling or coordination roles.
- At least 1 year of experience in the healthcare or homecare industry.
- Hands-on experience using scheduling software.
- Ability to manage schedules supporting up to 75 clients and approximately 300 service hours.
- Strong organizational and time-management skills.
- Excellent written and verbal English communication skills.
- Experience with bookkeeping fundamentals, including QuickBooks.
- Familiarity with invoicing and P&L-related processes.
- Ability to remain calm and effective in high-pressure, fast-paced environments.
Nice to Have
- Prior experience in homecare, senior care, or healthcare settings.
- Familiarity with HIPAA compliance and caregiver credentialing processes.
- Bilingual in English and Spanish.
Technical Stack
- Scheduling: ClearCare, WellSky, AxisCare
- Accounting: QuickBooks Online
- Productivity: Microsoft Excel, Word, Outlook, PowerPoint; Google Docs, Sheets, Workspace
- Communication: Email, Phone, Slack, Microsoft Teams
- Systems: EHR systems, CRM systems, reporting tools, automation tools
Benefits & Compensation
- Competitive Salary: Based on experience and skills.
- Remote Work: Fully remote—work from anywhere.
- Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency.
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting.
- Generous PTO: In accordance with company policy.
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees.
- Direct Mentorship: Guidance from international industry experts.
- Learning & Development: Ongoing access to resources for professional growth.
- Global Networking: Connect with professionals worldwide.
Work Mode
This is a fully remote position open to candidates in Mexico City (Mexico), Bogotá (Colombia), Buenos Aires (Argentina), Metro Manila (Philippines), and Central Visayas (Philippines).
Pearl Talent connects you with exceptional opportunities to work alongside visionary US and EU founders in roles where you can grow, be challenged, and build long-term, meaningful careers.
