Unknown Company is hiring a Home Based DCX Customer Support Specialist

DCX is hiring a Home Based Customer Support Specialist. This full-time, remote role supports our US-based clients by closely following company processes and handling varied daily tasks. The ideal candidate is flexible, has strong attention to detail, and possesses a strong desire to learn while managing customer support, CRM, and administrative duties.

What You'll Do

• Perform daily CRM responsibilities and updates in HubSpot
• Create Client Implementation Dashboards
• Manage, delegate, and resolve customer support tickets for the support email
• Work on Data Collection and Analysis Projects
• Perform weekly KPI Dashboard updates
• Perform weekly Account Management Metric updates
• Perform weekly updates and management of the Customer Success Playbook
• Monitor NPS Feedback
• Check business emails, sorting and filing
• Respond to emails on behalf of the CSM if necessary
• Organize calendar(s)
• Schedule internal and external meetings
• Provide daily and weekly updates to the CSM team
• Attend Weekly L10 Meetings
• Update meeting agendas

What We're Looking For

• Extreme attention to detail
• Exceptional email management skillsets
• A polished professional in demeanor and communication
• Comfort adapting to a variety of tasks
• Strong multitasking and organizational abilities
• Comfort working in a deadline-centric environment
• A proven history of successful administrative experience
• A desire to learn new skillsets and grow with a thriving business
• Consider yourself tech savvy
• Professional proficiency with the Microsoft Suite: Outlook, PowerPoint, Excel
• Customer Support experience
• Client communication experience
• A team player
• Friendly and values driven
• Critical Thinking Skills
• Strong Oral and Written Communication

Nice to Have

• CRM Software experience
• Microsoft Suite Experience, including Excel

Technical Stack

• Microsoft Suite (Outlook, PowerPoint, Excel)
• Asana
• Various messaging and web-based platforms

Benefits & Compensation

• Work-from-home opportunities
• Travel allowances
• Meals
• Growth-oriented training
• Compensation: PHP 25,000.00 - 35,000.00

Work Mode

This is a full-time, home-based position supporting US-based clients.

DCX is committed to bringing passion and customer focus to the business and is dedicated to our employees, aiming to be a compassionate organization with empathetic management.