At Jabil, we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are seeking an R&D Specialist to join our team. In this role, you will provide second-tier support for PC, server, and mainframe applications and hardware under general direction, handling escalated problems from the Service Desk and resolving operating difficulties.
What You'll Do
- Demonstrate a commitment to customer service by solving problems quickly and effectively.
- Maintain timely status of Incidents, Requests, and Alerts for effective communication.
- Ensure support activities are monitored, logged, tracked, and resolved appropriately.
- Utilize a Remote Connectivity Application to support users.
- Answer incoming Information Technology calls, discuss problems, and prioritize Incidents.
- Identify, research, isolate, and resolve Information Technology Incidents and Service Requests.
- Escalate calls to appropriate technical, professional, or service personnel.
- Utilize a call tracking system.
- Provide end-user training as required or assigned.
- Develop and maintain processes, procedures, and documentation.
- Participate in the exchange of ideas and information within the department.
- Provide regular updates to appropriate managers.
- Identify creative ways to reduce costs by streamlining processes and systems.
- Assure procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement.
- Exchange knowledge and information with other Jabil facilities to ensure best practices.
- Ensure 100% adherence to all company policies and procedures.
- Maintain discretion and confidentiality pertaining to data and proprietary information.
- Interpret instructions furnished in written, oral, diagram, or schedule form.
- Understand and embrace the business and IT strategic direction.
- Adhere to all safety and health rules and regulations.
- Comply with all procedures within the company security policy.
What We're Looking For
- High School Graduate.
- 3-5 years of work-related experience, preferably in an IT Support environment.
- Advanced Computer Skills (Windows based systems, Office Products, Desktop/Laptop configuration).
- Advanced Communication and Customer Service Skills (written and verbal).
- Ability to read, understand, and learn from written documentation.
Nice to Have
- Some college.
- Bi-Lingual.
- Knowledge of ITIL Fundamentals.
Technical Stack
- Windows based systems
- Office Products
- Desktop/Laptop configuration
- Remote Connectivity Application
- Call tracking system
Work Mode
This is an onsite position.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
