As a Field Service Engineer with Becton Dickinson (BD), you will provide critical technical and customer support for BD Parata's pharmacy automation products across the Seattle, WA regional area. You'll travel to client sites to ensure equipment uptime and customer success, advancing our purpose of Advancing the world of health™.
What You'll Do
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal supervision
What We're Looking For
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination)
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for complex equipment service
- Experience with digital multi-meters and electrical testing equipment
- Daily car travel (average 4 hours per day) with occasional air travel
- Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
- Stand for extended periods (up to 10-12 hours when necessary)
Nice to Have
- SQL knowledge a plus
Technical Stack
- Windows operating systems
- Microsoft Office
- Computer networking
- Router/switch configuration
- Salesforce Field Service Lightning
- SQL
Team & Environment
You will collaborate with service teams to resolve complex technical issues in a culture that values your opinions, encourages you to bring your authentic self to work, and helps each other be great.
Benefits & Compensation
- Compensation: $25.30 - $39.20 USD Hourly
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
Work Mode
This is a field-based position supporting clients across the Seattle, WA regional area, requiring daily regional travel.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.
