Sigma Defense is hiring a Help Desk Network Administrator

Responsibilities

• Perform troubleshooting and elevate more complex issues.
• Act as the focal point for updating edge network devices and software in support of next generation remote split operations.
• Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
• In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.
• Monitor network for performance and integrity.
• Perform network end device and system configuration changes in support of flying schedule.
• Configure, maintain, and troubleshoot network devices.
• Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.
• Ability to conduct in-depth log analysis and root cause isolation.
• Ability to troubleshoot layer 2 switching and layer 3 routing issues.
• Monitor and troubleshoot multicast.
• Monitor and understand firewall rulesets.
• Support development and testing of network configurations.
• Input and maintain a ticketing database.
• Document activities into a master station log.
• Troubleshoot Circuit to Packet (CTP) communications.
• Install and maintain local network and server suite and test environment.
• Interface with C-NOC engineers and end users.
• Maintain complete technical documentation including network diagrams, IP schemes, etc.
• Suggest improvements to network performance, capacity, and scalability.

Additional Information

• Must be a U.S. citizen.
• Personnel Clearance Level: Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
• Clearance may be sponsored for the right candidate.
• 24/7/365 Tier 2 Help Desk support in a shift work environment.