Heifer International is hiring an Operations Manager, Networks to support our transformation into a locally led, globally-connected network. In this role, you will be the central hub coordinating communications and strategy between US revenue and partnerships, global business development teams, and our Strategy and Transformation node, ensuring effective collaboration across the evolving organization.
What You'll Do
- Streamline and enhance internal communications systems and norms to support collaboration across teams, functions, programs, and geographies.
- Liaise with the Transformation Architect and team to ensure alignment on brand positioning, messaging, audience segmentation, and channel strategy.
- Manage and coordinate across the organization with various communications, employee engagements, and internal/external appearances.
- Develop strategies for improved cross-functional education, including teach-ins, learning labs, AMAs, and job-sharing.
- Ensure timely and clear flow of information related to revenue strategy, program strategy, and transformation progress to US-based and global teams.
- Develop and manage internal content for various platforms, including drafting and collaborating on blogs for announcements, events, and updates.
- Coordinate operations and processes for Revenue and Partnership-related projects, including follow-up on staff assignments and deadlines.
- Work closely with Heifer International Foundation leadership and staff to maintain close communications, support special projects, and ensure integration of donor cultivation teams.
- Use analytical tools to develop and support decision-making around revenue strategies and systems investments.
- Support the Revenue and Partnerships Network Architect in stewarding a global community of practice among business development, access to finance, and country leadership teams.
- Provide project management for key strategic projects and priorities, such as key vendor analysis and CRM migration.
- Manage and monitor the department’s annual operating expense budget; ensure timely payment of invoices, credit card statements, and accounts payable.
- Provide strategic communication support to the Revenue and Partnerships Network team, including content and presentations for internal and external use.
- Maintain, manage, and support team use of key systems for internal communications, knowledge management, partnership development, content development, budgeting, and procurement.
- Support meeting preparation, including drafting agendas, compiling background materials, and compiling relevant information.
- Assist with budget tracking, procurement requests, and vendor coordination as needed.
- Provide periodic travel and scheduling support for the Revenue and Partnerships Cultivation Network Architect.
What We're Looking For
- Bachelor's degree plus 8 years experience in an operations role, preferably with 4 years supporting an Executive or V.P., or 9-10 years of general experience without a degree.
- Minimum 3-4 years of project management experience.
- Strong communication (writing, oral, interpersonal) skills in English.
- Ability to create reports, presentations, and board reports in collaboration with stakeholders.
- Comfortable with change and working within an evolving department and organization.
- Self-motivated, agile, detail-oriented professional with exceptional organizational, interpersonal, and conflict resolution skills.
- A global perspective; the ability to understand issues in an international context.
- Proven ability to build deep and lasting relationships with a variety of internal partners and collaborate effectively with global teams.
- Excellent interpersonal skills with the ability to work cooperatively, tactfully, and diplomatically with a culturally diverse group of people.
- Detail-oriented with excellent project management/organizational skills.
- Extensive experience using computers as a tool for word processing, communications (including virtual meetings), and organizing.
- Strong oral and written skills, with the ability to communicate information to all staff levels professionally.
- Alignment to Heifer’s mission and global reach.
- Ability to handle multiple tasks and deadlines, establish priorities, and make sound judgments, often in a fast-paced environment.
- Ability to proofread correspondence for correct punctuation and grammar and produce documents in a well-designed, attractive format.
- Ability to work with sensitive information and maintain confidentiality.
Nice to Have
- Comfort with technology platforms for collaboration and project management (e.g., Jira, Slack, Zoom, Asana, Microsoft Office Suite).
- Familiarity with nonprofit fundraising, digital marketing, and/or international development.
- Fluency in languages other than English.
Technical Stack
- Jira, Slack, Zoom, Asana, Microsoft Office Suite
Team & Environment
You will report to the Revenue and Partnership Cultivation Network Architect and work closely with them, collaborating with US revenue and partnerships, global business development teams, and the Strategy and Transformation node.
Benefits & Compensation
- Compensation: $90,000 to $105,000 annually.
- Health and wellness benefits including Flexible Spending Account and/or Health Saving Account.
- Employee assistance program.
- 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution).
- 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year.
- Employer-paid life insurance and accidental death & dismemberment (AD&D).
- Professional development and annual merit increase opportunities.
- Optional critical illness insurance, legal assistance plan, and pet protection.
Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
