Telemedica is hiring a Healthcare Coordinator

Telemedica is looking for a Healthcare Coordinator to play a critical role in our evolving care delivery model. You will support the clinical readiness process for veterans seeking medical evidence for VA disability claims and lay the groundwork for expanded clinical services, ensuring timely and accurate completion of intake and documentation tasks.

What You'll Do

• Coordinate care preparation activities, including intake form readiness and documentation tracking.
• Communicate with veterans to gather, verify, and clarify necessary information prior to service.
• Support basic billing-related tasks, including confirming payment status, collecting payments, and flagging payment issues for resolution.
• Collect, organize, and upload medical records and supporting documents to clinical systems.
• Confirm appointment logistics and ensure veteran readiness ahead of scheduled services.
• Monitor CRM/EHR task queues and ensure timely resolution of assigned workflows.
• Serve as the primary point of contact for veterans navigating the intake-to-service process.
• Contribute to the development of streamlined care coordination workflows.
• Support initiatives to expand services beyond medical evidence into broader care delivery for veterans and their families.
• Collaborate with QA, Provider Network Management, and clinical leadership to enhance service continuity and provider readiness.
• Participate in data-informed process improvements and clinical readiness initiatives.
• Serve as a resource for future clinical integration efforts, including RN-led and multidisciplinary team support.

What We're Looking For

• 2+ years of experience in healthcare coordination, medical office support, or similar clinical operations.
• Strong understanding of medical documentation and patient communication.
• High attention to detail and ability to manage multiple cases simultaneously.
• Experience with CRM, EHR, or care management platforms.

Nice to Have

• Experience in a telehealth or virtual care coordination setting.
• Experience in multidisciplinary medical practices.
• Familiarity with the VA disability process.
• Exposure to care delivery models or integrated clinical teams.

Technical Stack

• CRM, EHR, and care management platforms.

Team & Environment

You will report to the Clinical Operations Supervisor.

Benefits & Compensation

• Compensation: $52,000-$65,000
• Healthcare: PPO and HSA plans.
• Retirement: 401(k) with up to 3% employer match.
• Flexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Paid Time Off: 30 Days Paid Time Off (PTO), plus 12 paid holidays, including Christmas closure.
• Insurance: Short and Long-Term Disability, Life Insurance.
• Family & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement Leave.
• Other Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and more.

Work Mode

This position is open to candidates located in the US only.

Telemedica is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.