The Health Insurance Subject Matter Expert (SME) will play a critical role in shaping and building CoverGo’s health insurance product capabilities by providing deep domain expertise throughout the product development lifecycle. This role bridges insurance operations and technology, ensuring the platform meets the needs of global insurers. The position is fully remote and works closely with product, engineering, and delivery teams.
What You'll Do
- Support the product team throughout the feature development lifecycle by providing deep health insurance expertise and operational insights.
- Translate end-to-end health insurance processes (e.g. underwriting, policy administration, claims, renewals, billing) into clear product requirements and functional documentation.
- Conduct competitor and market research to identify feature gaps, best practices, and emerging trends in global health insurance.
- Contribute to product planning, roadmap discussions, and prioritization from a health insurance perspective.
- Participate actively in User Acceptance Testing (UAT) to validate functionality, workflows, and business logic.
- Ensure the quality, accuracy, and market relevance of health insurance features delivered on the platform.
- Work hands-on with product and engineering teams during delivery to clarify requirements and resolve domain-related questions.
- Engage with internal and external stakeholders, including clients, partners, and insurers, to gather feedback and validate product direction.
- Support the positioning of CoverGo’s health insurance capabilities across global insurance markets by contributing domain knowledge to sales, pre-sales, and marketing efforts when needed.
What We're Looking For
- At least 12 years of experience in the insurance industry, with strong exposure to end-to-end insurance operations.
- At least 5 years of hands-on experience in health insurance.
- Deep understanding of the full health insurance lifecycle, including product setup, policy administration, claims, billing, renewals, and regulatory considerations.
- Proven ability to create clear, structured documentation such as process flows, requirements, and functional specifications.
- Strong verbal and written communication skills, with the ability to explain complex insurance concepts to technical and non-technical audiences.
- Experience working cross-functionally with product, technology, and business teams.
- Critical, forward thinker, innovator, and problem solver who thrives in a fast-paced, product-driven, and globally distributed environment.
Nice to Have
- Experience in life and/or P&C insurance is considered a strong advantage.
- Having a Chartered Insurance Institute (CII) Certificate in Insurance is highly desirable.
- Experience working with insurance systems or digital transformation initiatives is a strong plus.
- Exposure to multiple markets or global health insurance products is an advantage.
Team & Environment
- International, diverse team with 30 nationalities
- Building a workplace people love coming to
- Diversity of thoughts, expressions, and perspectives
- Innovation in a fast-paced, product-driven environment
Benefits & Compensation
- Competitive Salary
- Performance Bonus
- 100% Remote
- Flexible Leave
- International Environment
- Company activities and events
- Learning and development plan
- Remote work allowance
Work Mode
Fully Remote position with team members across Asia, EMEA, and Americas.
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