CoverGo is looking for a Senior Business Analyst to join our team and focus on the health insurance sector. In this fully remote role, you will act as a bridge between our clients and technical teams, identifying business problems and developing analytical solutions. You will be responsible for requirements gathering, process design, and supporting projects from QA through release, all while contributing to our mission of making insurance 100% digital and accessible.
What You'll Do
- Work with clients and technical teams to identify business problems and develop the right analytical approach and solution.
- Plan and design simple to semi-complex business processes and system modifications.
- Make recommendations to improve and support business activities.
- Gather business requirements through techniques like work sessions and interviews; analyze and document complex requirements.
- Create complex test case scenarios and monitor the testing of business applications to verify requirements are met.
- Develop business requirements documents and user stories to support system modifications.
- May plan, allocate, and monitor the work of other business analysts.
- Understand systems and related data to surface actionable insights.
- Assist in providing time estimates for project-related tasks.
- Aid in updating process and procedural documentation.
- Develop a basic understanding of the technical development cycle for mobile applications or web portals.
- Support QA, UAT, and Release phases via defect analysis and change maintenance.
What We're Looking For
- A minimum of 5 years of experience as a Business Analyst.
- A degree in Business, IT, or a relevant field.
- Previous experience working specifically in the health insurance industry is required.
- Knowledge of business analysis concepts: defining requirements, translating to technical solutions, and using an Agile approach to prioritize work.
- Strong business analysis skills including facilitation, process documentation, requirements gathering, and user acceptance testing.
- Good organizational and time management skills to prioritize work and meet deadlines.
- Experience in an Agile and/or Scrum environment is a must.
- Basic knowledge in generating process documentation and documenting system functionality, data integration, and workflow.
- Excellent written and verbal communication skills in English.
Nice to Have
- Insurtech experience is preferred.
- A health insurance-related domain certification from INS, LOMA, or III is an added advantage.
- Technical writing skills are a plus.
Team & Environment
You will join an international, diverse team of over 120 people with 30 nationalities. Our team members work remotely from all over the world, bringing together a diversity of thoughts, expressions, and perspectives.
Benefits & Compensation
- Fully Remote work environment
- Flexible Leave policy
- International Environment
- Competitive remuneration package
- Performance Bonus
- Company activities and events
- Learning and development plan
- Remote work allowance
Work Mode
This is a fully remote position open to candidates based in Asia, EMEA, or the Americas.
CoverGo is an equal opportunity employer.
