Chime is looking for a Product Operations Coordinator to join our Product Operations & Lifecycle team. This hybrid role spans Product, Technology, Customer Success, and Go-to-Market operations, focusing on executing essential planning and operational tasks. You'll connect the dots across products, teams, and stakeholders to help drive effective delivery of our products and services.

What You'll Do

Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives.
Partner with product delivery teams and internal subject matter experts to translate high-level product vision into detailed, executable action plans and workflows.
Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting, and documentation cross-functionally.
Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine implementation strategies.
Support user acceptance testing, beta development, defect triage, and continuous improvement initiatives.
Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated.

What We're Looking For

1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service, or related capacities.
Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch.
Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools.
Exceptional communication, facilitation, and interpersonal skills.
Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story.
Comfortable interfacing with cross-functional teams, customers, and executive stakeholders, with the ability to dive deep with technical and operational teams.

Nice to Have

Hands-on experience leveraging AI tooling to enhance operational efficiency.
Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations.