Rwazi, Inc. is hiring a Head of Operations

Rwazi, Inc. is seeking a Head of Operations to own the global execution system that ensures data capture fulfills predictably, economically, and at decision-grade quality. This role architects the operational machine itself—directly determining whether Rwazi scales cleanly or collapses under operational complexity.

What You'll Do

• Own end-to-end execution across Retail Mapping and Consumer Insights deployments.
• Maintain operational predictability across geographies, time zones, and product types.
• Establish clear escalation pathways and risk thresholds.
• Design global contributor acquisition and reactivation systems.
• Optimize throughput per city and per log.
• Align incentives with delivery velocity and QA quality.
• Lead the QA function as a control system, not just a review layer.
• Define pass-rate thresholds, rejection logic, and retraining loops.
• Ensure data meets client-facing standards without threshold dilution.
• Track and optimize cost-per-approved submission.
• Forecast fulfillment timelines based on early signal velocity.
• Prevent margin leakage through structural discipline.
• Build Plan A/B/C routing for all major deployments.
• Mitigate risks related to geography gaps, contributor churn, or platform failures.
• Reduce late-stage surprises through early signal detection.
• Align Operations with Sales timelines and client SLAs.
• Collaborate with Engineering to strengthen execution tooling.
• Partner with Community to sustain contributor engagement.
• Hire, train, and manage regional operations leads.
• Define performance standards and accountability structures.
• Build a culture of execution discipline and ownership.

What We're Looking For

• 8–12+ years operating complex, multi-region execution systems.
• Proven experience managing gig or distributed contributor networks.
• Strong quantitative reasoning (rates, throughput, forecasting, cost modeling).
• Comfort operating in high-friction, rapidly changing environments.
• Builder mentality—able to create scalable systems from ambiguity.
• Experience leading cross-functional delivery organizations.

Team & Environment

You will lead a global operations team of regional operations leads.

Work Mode

This is a global role.

Rwazi is built on a culture of taking full ownership of outcomes, operating calmly under pressure, moving quickly without sacrificing structural rigor, building systems that outlast individuals, and preferring accountability over comfort.