TensorOps is hiring a Head of Ecommerce Operations for Midi Health. This Sr. Director or VP level role is responsible for leading and scaling all aspects of ecommerce operations, overseeing end-to-end processes including platform management, digital fulfillment, compliance, and revenue optimization. You will scale systems, processes, and team capacity to support rapid expansion.
What You'll Do
- Develop and execute a multi-year eCommerce operations roadmap aligned with the company’s growth goals and Operating Plan.
- Lead cross-functional ecommerce operational planning in partnership with Marketing, Business Operations, Finance, Product, Legal/Compliance, Clinical, and Customer Service teams.
- Identify emerging health & wellness ecommerce market opportunities.
- Create a robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships.
- Ensure all ecommerce processes comply with all necessary laws and regulations.
- Lead KPI development for all ecommerce operational metrics including conversion, cart abandonment, fulfillment SLAs, return rates, cost-to-serve, and more.
- Use analytics to drive continuous improvement of operational processes and customer experience.
- Provide regular reporting and strategic insights to executive leadership.
- Build, mentor, and lead a high-performing ecommerce operations team.
- Drive a culture of accountability, operational excellence, and cross-department collaboration.
What We're Looking For
- 10+ years of experience in ecommerce operations, including experience in supply chain, supplier selection, vendor management, fulfillment, shipping, distribution, and logistics.
- 5+ years in a leadership capacity.
- Proven success in creating robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships.
- Demonstrated ability to create financial forecasts, demand planning, and inventory forecast models.
- Analytical mindset: use data to drive operational and strategic decisions.
- Deep expertise in strategy married with a 'roll up your sleeves' mentality.
- Exceptional stakeholder management skills—you know how to influence, collaborate, and build trust with C-level leaders and cross-functional partners.
- Experience working in a matrixed environment with cross-functional teams.
- Experience overseeing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce, custom platforms).
- Expertise in operational workflows, including order management, supply chain, and fulfillment.
- Excellent written and oral communication skills.
- Exceptionally strong project management skills, including with complex, matrixed projects involving internal and external stakeholders.
- Adaptability and flexibility in a dynamic, high-growth environment.
- Candidates must be authorized to work in the U.S. without current or future sponsorship needs.
Nice to Have
- Prior experience in healthcare products or pharmaceuticals.
- Strong business acumen; MBA or equivalent a plus.
Team & Environment
This role reports to the Chief Operations Officer.
Benefits & Compensation
- The salary range for this role will depend on experience.
- Equity is included.
Work Mode
This is a remote position open to candidates located in the US.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
