Shape the future of government design as Head of Design, a pivotal leadership role driving user-centered, inclusive service delivery across the public sector. You will define the strategic direction for design, ensuring it is embedded early in policy and technology decisions to create meaningful impact for citizens.
Leadership & Vision
Lead a multidisciplinary team of designers, fostering growth through mentorship, structured career development, and inclusive collaboration. Set the standard for design excellence across service, interaction, content, and accessibility disciplines, while building a sustainable culture of innovation.
Strategic Influence
Work directly with senior leaders to align design with organizational goals. Champion hypothesis-driven, iterative approaches informed by user research, and establish clear methods for communicating design value across departments. Guide content strategy from creation to delivery, ensuring it meets both user needs and policy objectives.
Inclusion & Best Practice
- Own the strategic approach to accessibility, ensuring services are usable by everyone
- Develop and implement best practices that advance sustainable, equitable design
- Promote open, collaborative design processes that break down organizational silos
- Use evidence and research to refine services and improve ways of working
Work Environment
This role supports a hybrid model, blending remote and in-person collaboration. Fully remote candidates may be considered. You’ll operate within an agile, learning-focused culture that values experimentation, user feedback, and continuous improvement in digital government transformation.
