TLDR is hiring a Head of Account Management

TLDR is hiring a Head of Account Management to own the account function end-to-end and bring a data-driven, strategic builder's mindset to serving and growing client partnerships. You'll work directly with the VP of Sales and leadership team to shape TLDR's commercial success.

What You'll Do

• Build, lead, and coach a team of Account Managers who deliver high performance and exceptional client experiences.
• Define and own the account management strategy, setting clear goals for retention, expansion, and growth across the client base.
• Build and refine reporting, dashboards, and analysis frameworks that surface opportunities, predict risk, and guide decision-making.
• Serve as an executive-level partner for key clients, ensuring their success translates into long-term growth.
• Partner with sales, operations, and product to develop scalable systems, playbooks, and tools that make account management a growth engine.
• Constantly evaluate and evolve processes, tools, and talent development to level-up operations.

What We're Looking For

• 7+ years of experience in account management, customer success, or partnerships.
• 3+ years leading teams.
• A 'builder' mentality with experience designing and scaling account functions (playbooks, systems, hiring, training, analytics).
• Fluent in data, knowing how to dig into metrics, spot trends, and turn insights into strategy.
• Excellent communicator with executive presence, able to influence internally and externally at the highest levels.
• Comfortable with ambiguity and thriving in fast-paced environments where playbooks are still being written.
• Deep understanding of the media, advertising, or tech ecosystem.

Team & Environment

You'll be working directly with the VP of Sales and the leadership team.

Benefits & Compensation

• Competitive base salary plus performance-based comp.
• 100% remote company with a shared mission and strong async culture.
• Annual/Bi-Annual team offsite.
• Unlimited PTO — most of us take 2–3 weeks per year + holidays.
• 401(k) plan.
• Comprehensive medical, dental, and vision benefits with 100% paid option.
• Paid parental leave.
• Hardware stipend — M4 MacBook Air, plus whatever setup helps you do your best work.
• Learning & Development stipend.

Work Mode

This is a fully remote position. Candidates must be based in the US timezone.

TLDR values urgency and bias to action, iterative improvement, clear communication, integrity, and resourcefulness.