The Group Account Growth Director is a senior account management role responsible for accelerating growth across the Group’s priority accounts. The role focuses on developing new business opportunities within existing strategic customers, while also targeting selected new clients where there is strong long-term growth potential. This individual will lead customer engagement, shape account strategies, and work across the business to convert opportunities into sustainable commercial growth.
Key Accountabilities / Responsibilities
Customer Partnership Development
- Oversee and act as the strategic development lead for Culina’s key strategic accounts, across both existing and selected new customers.
- Drive customer engagement activity to deepen relationships, strengthen trust, and identify growth opportunities.
- Conduct regular customer meetings and business reviews to maintain momentum and alignment.
- Act as the primary escalation point for significant issues relating to central accounts.
Account Growth and Sector Development
- Develop account strategies focused on long-term growth across the Group.
- Create comprehensive account plans with clear growth initiatives, priorities, and actions.
- Proactively identify customer needs through a deep understanding of their supply chain and operational challenges.
- Encourage upselling and cross-selling by operating as a trusted advisor to customers.
Key Account Planning and Governance
- Track key account performance metrics and provide clear visibility to senior leadership.
- Collaborate with the BD Excellence and Bid Management teams to align account priorities with the wider Group business development strategy.
- Own and manage strategic central key accounts, ensuring growth, contract adherence, and partnership development.
- Lead cross-functional teams to support successful solution development, negotiation, and implementation for complex customers with cross-business-unit requirements.
- Monitor account performance against KPIs and contractual commitments, driving corrective actions and reporting where required.
Apply on company website Coventry Road, LE17 4XH Lutterworth, United Kingdom Hybrid Full-time
Culina Group is hiring a Head of Account Growth
About company
We are a market leading ambient and chilled food & drink 3PL specialist, providing warehousing, distribution, contract packing and a bonded division with extensive expertise in relation to dutiable goods across the UK and Ireland. We have recently added both Fresh and Food Manufacturing divisions and are looking towards the future and the continuation of being one of the leading logistics companies within the UK.
Using modern IT infrastructure, including warehouse management systems, satellite tracking and client interfaces we are able to offer unrivalled customer support, ensuring that you always know where your products are. Online up to date data is always available through customer web portals allowing you to track your goods from anywhere, while a significant investment of over £2.5m in customer service infrastructure over the last five years ensures that we exceed customer expectations not just once or twice, but every single time.
Working hand in hand with some of the globe's leading brands and manufacturers is an everyday event at Culina Group, plus with a multitude of own-label producers and developing companies, all are catered for with an efficient and flexible infrastructure. Importantly, our strategic focus is on food & drink logistics within a shared-user environment, which is driven by volume and critical mass. This ultimately delivers an efficient and cost effective solution for clients of all sizes.
We are committed to future proofing our business by investing in teams, network, systems, sector and the environment, which will ensure we continue to provide clients with a robust supply chain platform which performs beyond expectations every day. The latest two service additions of Fresh and Food Manufacturing are testament to this ethos, ensuring that we continue to become a leading light within the logistics industry.