Tasq Staffing Solutions, Inc. is hiring a Group Lead - Medical Device (Hybrid) | Cebu

Start Date: ASAP Work Arrangement: Hybrid (Onsite during probationary period) | Cebu Type of Support: Voice Shift: 8PM - 5AM (Weekends off) Educational Requirement: • College Graduate Qualifications: • At least 5 years of experience in leading small or mid-sized teams in a BPO/call center/shared services environment • Knowledge of complaints management in medical device industry • Good oral and written communications in English • Working knowledge of Microsoft Office, Excel, Power Point Job Description: • Safety & Compliance: Take charge of evaluating medical device incidents to guarantee timely MDR regulatory submissions and strict compliance. • Case Management: Manage the full lifecycle of complaints, from initial report reception through to successful case resolution. • Team Leadership: Inspire and guide your team to consistently achieve SLAs, tackle complex challenges, and uphold data accuracy alongside HIPAA standards. • Technical Support & Reporting: Deliver expert technical support while maintaining precise event documentation and ensuring thorough regulatory reporting.