At DEPT®, we are looking for a Group Director, Client Partner to lead the creative work we deliver for a suite of clients. You will be an expert in understanding your clients' business, using established senior relationships to drive innovation and strategy. You’ll represent DEPT® to clients, adding value through a mix of account management and strategic planning.
What You'll Do
- Work in partnership with senior clients to develop annual strategies.
- Hold recurring meetings with senior client leadership to discuss business goals, industry trends, and new growth opportunities.
- Ensure client satisfaction by regularly communicating with senior decision-makers.
- Be responsible for high client retention and growth.
- Act as a point of escalation on accounts and effectively solve issues that arise.
- Lead new business pitches and proposals alongside leadership and the growth team.
- Forecast, reconcile, and monitor client revenue and profitability.
- Estimate, manage, monitor, and reconcile client out-of-pocket funds.
- Manage scope, including tracking, managing, and escalating pacing issues.
- Manage client portfolio revenue and update internal financial systems accurately.
- Productize our services within proposals and statements of work (SOWs).
- Author written SOWs, amendments, and other legal adjustments with the contracts team.
- Lead contract negotiations and oversee the implementation of commercial agreements.
- Proactively pursue cross-sell and upsell opportunities to drive revenue growth.
- Ensure teams operate effectively and efficiently towards client goals while meeting financial targets.
- Work with all craft teams to drive strategies and work that elevates clients' businesses.
- Lead, line-manage, motivate, and inspire a team.
- Craft strategic responses to briefs and develop a POV on media, creative content, tech, and data.
- Draw conclusions and actionable insights from analysis.
- Ensure delivery of work is to the highest possible standard.
- Contribute to the creative process by sharing ideas and experience.
- Be accountable for high employee retention and managing direct reports’ growth.
What We're Looking For
- 12+ years of experience in roles servicing clients in an agency environment.
- Experience managing large client social AORs and agency teams.
- Experience managing complex campaigns and retainers.
- Experience with campaign content production and budget management.
- Experience leading a high-volume, multi-service retainer for brands/clients.
- Confidence with both brand and conversion/direct-response campaigns.
- Experience leading, motivating, and coaching teams of 10+ people.
- Strong delegation skills with the ability to coordinate activities across multiple projects.
- Strong client relationship management skills, including direct work with directors, VPs, and C-level clients on strategy.
- Advanced problem-solving skills.
Nice to Have
- Experience in organic and paid social.
Team & Environment
You will be leading and line-managing a team of 10+ people, sitting alongside other ‘Directors’ (e.g., Creative, Design).
Benefits & Compensation
- Healthcare, Dental, and Vision coverage
- 401k plan, plus matching
- PTO
- Paid Company Holidays
- Parental Leave
- Compensation: $152,400 - $190,000 USD
Work Mode
This is a US remote position. Candidates should be based in the US and able to work within Pacific (PST) or Central (CST) time zones.
DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves.
