Intercom is hiring a Global Mobility Program Manager

Intercom is looking for a Global Mobility Program Manager to join our People Operations team. You will be responsible for building and maintaining end-to-end relocation, immigration, and transfer programs, and supporting remote employees. This role involves managing vendor relationships, ensuring compliance, and providing a first-class experience to employees and new hires.

What You'll Do

• Own all stages of relocating new hires and current employees globally.
• Support the remote workforce through EOR setup and own the vendor relationship.
• Draft and maintain internal documentation on relocation and immigration policies.
• Develop recommendations on relocation and immigration mobility strategy and compliance under guidance from outside counsels and vendors.
• Compile training resources and guidance for different stakeholders, as well as host training sessions.
• Analyse immigration and mobility data and compile it into reports for internal stakeholders.
• Assist the Recruiting team with providing a first-class experience to new hires requiring relocation and advising on hiring strategy and best practices.
• Manage day-to-day relationship with external relocation and immigration vendors to ensure continuous level of service.
• Serve as a global mobility liaison, resolving employee, Manager and the People team related queries and issues.
• Partner with vendors and cross-functional teams including Recruiting, Payroll, Legal, Business Partners to ensure smooth operation of global mobility programs and legal compliance.
• Identify, assess, and analyze gaps and deficiencies in our current offerings and administration processes, and make recommendations for improvements.
• Document and maintain administrative procedures for global mobility assigned processes and programs.
• Other projects, as needed in the Global Mobility space.

What We're Looking For

• Minimum of 4+ years experience in relocation and immigration.
• Ability to stay organized and effectively handle a high volume of relocations while providing spectacular customer service.
• Ability to effectively convey complex relocation guidance to employees, managers, leaders as well as external partners.
• A successful track record of supporting relocation and immigration programs.
• Experience managing relationships with external partners and vendors to support our mobility program.
• The ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment.
• Able to combine great people's intuition, business judgement and discretion in your decision-making.
• Knowledge of relocation, immigration and tax compliance regulations and laws, and industry best practices.
• Team player with a sense of ownership and “get things done” attitude - self-motivated and able to thrive in a fast-paced and self-directed environment.

Nice to Have

• 2+ years of in-house corporate mobility experience both international and US domestic strongly preferred.
• Workday experience is desired.
• A Bachelor degree or equivalent from an accredited university is preferred.

Team & Environment

You will be a key member of the People Operations team.

Benefits & Compensation

• Competitive salary and equity in a fast-growing start-up.
• Lunch served every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike storage.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Work Mode

This role is hybrid and based in Dublin, Ireland.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.