Responsibilities
- To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
- To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
- To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible.
- Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
- Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance.
- Responsible for the strategic growth and development of key international clients.
- Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS.
- Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.
- Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
- Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.
- Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.
- Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
Requirements
- To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.
- To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team.
- To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible.
- Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.
- Responsible for the strategic growth and development of key international clients.
