Responsibilities
- Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
- Prepare and maintain global key account client plans according to the global agreement
- Communicate the requirements of global contracts to Business Assurance Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
- Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts
- Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered
- Identify new business opportunities and qualify them
- Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
- To achieve or exceed sales targets issued by GKAM Team Leader
- Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs
- Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints
- Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
- Manage customer expectations and contribute to a high level of customer satisfaction
- Conduct annual business reviews with global key accounts
- Monitor customer, market and competitor activity and provide feedback to leadership and business management teams
- Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements
- Report all sales activities on the CRM sales pipeline in a timely manner
- Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
- Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity
Work Arrangement
Remote (Worldwide)
Team
Structure: Global Key Account Manager role within the Business Assurance (BA) business line with global remit; works with Business Assurance Business Managers, operational and technical teams globally, and International Solutions Manager. Reports to: GKAM Team Leader
Additional Information
- Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
