Responsibilities
- Take ownership of the management of global programs for successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible
- Prepare and maintain global key account client plans according to the global agreement
- Communicate the requirements of global contracts to Business Assurance Business Managers and respective operational and technical teams globally on an as appropriate basis and ensure all necessary information is proved to allow for the correct and smooth execution of service
- Develop and deliver a sales strategy to achieve defined sales organic growth targets within existing global key accounts
- Report the performance and outcomes of the SGS services delivered including performance reporting and trend analysis from the programs delivered
- Identify new business opportunities and qualify them
- Identify and implement specific client development strategies within the spectrum of BA’s services and where required work closely with the International Solutions Manager to secure growth and expansion of services and revenue
- To achieve or exceed sales targets issued by GKAM Team Leader
- Work in cross-functional teams to ensure that all program elements are properly deployed and monitored on an on-going basis in accordance with agreed client KPIs
- Function as the advocate, for the global key accounts, within the SGS network, actively coordinating the investigation and resolution/remediation processes for any concerns or complaints
- Identify and mitigate risks relating to poor performance and/or client expectations with a proactive and constructive approach
- Manage customer expectations and contribute to a high level of customer satisfaction
- Conduct annual business reviews with global key accounts
- Monitor customer, market and competitor activity and provide feedback to leadership and business management teams
- Conduct annual re-evaluation of prices as per global MSA; resecure and/or renew existing global agreements
- Report all sales activities on the CRM sales pipeline in a timely manner
- Travels for in-person meetings with customers to develop key relationships and opportunities for SGS when required
- Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity
Requirements
- Ownership of global programs ensuring contractual obligations and deliverables are met
- Preparation and maintenance of global key account client plans
- Communication of global contract requirements to relevant internal teams
- Development and execution of sales strategies to meet organic growth targets
- Reporting on performance and outcomes of delivered services including trend analysis
- Identification and qualification of new business opportunities
- Implementation of client development strategies within Business Assurance services
- Achievement or exceeding of sales targets set by GKAM Team Leader
- Collaboration in cross-functional teams to deploy and monitor program elements per client KPIs
- Advocacy for global key accounts within SGS network, including resolution of concerns or complaints
- Proactive identification and mitigation of risks related to performance or client expectations
- Management of customer expectations to ensure high satisfaction
- Conducting annual business reviews with global key accounts
- Monitoring of customer, market, and competitor activity and providing feedback to leadership
- Annual re-evaluation of pricing per global MSA and renewal of global agreements
- Timely reporting of all sales activities in CRM pipeline
- Willingness to travel for in-person customer meetings when required
- Adherence to the highest standards of ethics per SGS Code of Integrity
Work Arrangement
Remote (Worldwide)
Team
Structure: Global Key Account Manager role within the Business Assurance (BA) business line with global remit
Additional Information
- Travel required for in-person customer meetings
- Role has global remit
- Must operate in accordance with SGS Code of Integrity
