About the Role
This position is responsible for managing and growing a portfolio of franchises by providing operational guidance, performance oversight, and strategic support to ensure long-term success and brand consistency.
Responsibilities
- Monitor franchise performance using key metrics and operational data
- Conduct regular site visits to evaluate compliance with brand standards
- Collaborate with franchise owners to develop improvement plans
- Assist in onboarding new franchisees and transitioning ownership when needed
- Deliver training and resources to enhance operational efficiency
- Identify opportunities for sales growth and cost optimization
- Support marketing initiatives at the local level
- Track and report on health and safety compliance
- Coordinate with cross-functional teams to resolve operational issues
- Maintain accurate records of site evaluations and follow-ups
- Promote adherence to company policies and procedures
- Facilitate communication between franchisees and corporate leadership
- Respond to urgent operational concerns in a timely manner
- Evaluate staffing and management practices at franchise locations
- Encourage customer service excellence across assigned sites
- Assist with implementation of new technology and systems
- Monitor financial performance and recommend corrective actions
- Support capital improvement projects and remodels
- Track inventory and supply chain efficiency
- Advocate for brand consistency in all customer-facing areas
- Conduct performance reviews with franchise owners
- Identify candidates for new franchise opportunities
- Prepare reports on regional performance trends
- Ensure compliance with licensing and regulatory requirements
- Promote a culture of continuous improvement
Compensation
Competitive base salary with performance incentives
Work Arrangement
Hybrid with regular field travel
Team
Part of a regional operations team reporting to a District Leader
Why Join Us
- Opportunity to shape the success of local businesses
- Supportive corporate culture focused on growth
- Access to ongoing professional development
- Work with a recognized brand in the quick-service industry
- Collaborative team environment
Location Requirements
- Must reside in or near Tri-Cities or Spokane market
- Frequent local travel required
- Home-based office setup with regional coverage
Not available
