At Docplanner Group, we are looking for a Global Customer Success Program Manager to establish and maintain robust project management processes that drive accountability, optimize delivery, and strengthen stakeholder relationships. You will ensure operational excellence within our growing Customer Success organization.

What You'll Do

Manage and structure team workload effectively using Jira.
Establish clear project tracking systems and maintain visibility across all active initiatives.
Create standardized processes for project intake, prioritization, and delivery management.
Proactively follow up with team members and identify dependencies to surface potential delivery risks.
Implement early warning systems and mitigation strategies to ensure on-time delivery.
Maintain a regular communication cadence with all stakeholders to track progress and resolve blockers.
Receive and evaluate stakeholder requests, challenging business assumptions before adding items to the backlog.
Act as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations.
Facilitate effective communication and manage expectations across all organizational levels.
Act as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO office.
Run bi-weekly prioritization meetings with the team based on capacity planning and skills assessment.
Develop and maintain team capacity models to optimize resource allocation.
Balance competing priorities while ensuring strategic alignment and team sustainability.
Follow up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives.
Establish metrics and KPIs to track initiative success and team performance.
Drive continuous improvement in processes and delivery methodologies.

What We're Looking For

5–7 years of experience in program management, project management, or PMO roles.
Experience working with cross-functional and multicultural teams, managing complex dependencies.
Strong stakeholder management skills, including exposure to senior leadership or C-level reporting.
Ability to challenge assumptions, facilitate complex discussions, and drive results through influence.
Curiosity and willingness to deeply understand the business model, strategy, and operations.
Strong knowledge of project management methodologies (Agile, Scrum, and waterfall).
Advanced knowledge of Jira, including workflow configuration and dashboard creation.
Experience with reporting tools, capacity planning, and resource optimization.
Ability to track value realization and support post-implementation follow-ups.

Nice to Have

Experience contributing to or establishing PMO functions in growing organizations.
Ideally, a background in Engineering, Business Administration, or another process-oriented field.
PMP certification.
Agile/Scrum certifications (DASSM, DASM, or similar).
Track record of improving delivery timelines and stakeholder satisfaction.
Additional languages besides English.

Technical Stack

Jira

Team & Environment

You will be part of the Customer Success organization, reporting to the Director of Customer Success Strategy & Operations (Felipe).

Benefits & Compensation

Healthcare insurance.
Wellness support (gym memberships, mental health support).
Flexible time off (vacation, birthday, recharge days).
Local perks depending on location (meal vouchers, transport allowances, extended parental leave).
Career growth opportunities.
Work in a diverse and inclusive global team.
Flexibility with remote work and flexible hours.

Work Mode

This role is hybrid and based in Spain, with flexibility for remote-friendly work.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.