Mystic Invest Holding is hiring a German Speaking Receptionist (M/F) - (NOC)

To greet Guests in a professional manner; To deal with Guest complaints and comments in an efficient and timely manner; To provide Guests with information of shipboard services, including information on ports; As each passenger checks in, ensure that: They are in possession of the proper documents for boarding; They are berthed in the proper cabin and correct key cards are distributed; Credit card registering and administration; To keep an accurate record and to follow up on lost and found items; AVO issuance and follow up; Keep inventory of office supplies; Conduct wake up calls for Guests; To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner; To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments; To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts; To assist Guests with Disembarkation information and inquiries; To handle check in for embarking Guests and also assist Guests who may disembark in way ports; To assist the Chief Purser with Customs and Immigration paperwork when necessary; Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards; To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner; To adhere to all Company Policies and Procedures, Manuals and Directives; Applying of charges to guest and crew shipboard accounts; To do additional duties in other departments (provision, luggage etc,.) as necessary.