Remote (Bulgarien) Remote (Country) Employment

nearshorefriends is hiring a German-speaking Customer Support Specialist (Remote from Bulgaria)

Responsibilities

  • Take part in structured onboarding in Germany to understand the client's tools, processes, platform
  • Support public-sector users in adopting the application and using its features effectively
  • Follow a defined project blueprint to guide daily tasks and ensure consistency
  • Explain key settings and functionalities to third parties in a clear and structured way
  • Work with MS Office and tools like Jira and Confluence (training provided)

Benefits

  • A stable, long-term role in a solid and growing company
  • 100% remote from anywhere in Bulgaria
  • Initial 2-weeks onboarding in Germany
  • Full-time preferred, part-time possible (minimum 28 hours/week)
  • Core working hours: 09:00–18:00
  • Hardware will be provided

Work Arrangement

Remote (Country)

Team

Structure: Work closely with employees of a German IT software company and public-sector users.

Additional Information

  • Fully Remote
  • Official Employment
  • 28 to 40 hours/week
  • Core working hours: 9:00–18:00
  • Onboarding in Germany
  • Training provided for MS Office, Jira, and Confluence
  • Hardware will be provided
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About company
nearshorefriends

We help you scale high-performing software teams across Europe and beyond – quickly, flexibly, and with personal commitment from experienced founders.

We are a founder-led network of nearshoring companies – built to connect great clients with great talent across borders. Started in Munich in 2016, growing with purpose ever since.

We build remote-first engineering teams that integrate seamlessly – with reliable processes, smart recruiting, and a hands-on delivery mindset.

We believe in clarity, trust and shared responsibility. Long-term partnerships matter to us.

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Job Details
Department Helpdesk
Category other
Posted 9 months ago