Mercier Consultancy Group is offering a position for a German Speaking Customer Agent to join their team, working remotely from Greece for Booking.com. The role is ideal for individuals passionate about travel and delivering exceptional customer service. The agent will assist German-speaking customers with travel inquiries, bookings, and support to ensure unforgettable experiences.
What You'll Do
- Provide outstanding customer support in German through various channels, including phone, email, and chat.
- Assist customers with questions about bookings, changes, cancellations, and general inquiries.
- Resolve issues and complaints effectively to ensure customer satisfaction.
- Document customer interactions and inquiries accurately in our CRM system.
- Collaborate with different teams to enhance service delivery and improve customer experience.
- Stay updated on Booking.com policies, promotions, and travel trends to provide accurate and valuable information to clients.
What We're Looking For
- Fluent in German
Technical Stack
CRM system
Work Mode
Type: Local-country
Locations: Greece
Flexibility: Remote
