Mercier Consultancy Group is hiring Dutch-English Customer Service Representatives to support Booking.com customers remotely from Greece. The role involves assisting customers with travel-related inquiries and providing exemplary support in both Dutch and English. Representatives will help navigate bookings, accommodations, and travel experiences.
What You'll Do
- Manage customer inquiries regarding bookings, modifications, and cancellations via phone, email, and chat in both Dutch and English.
- Provide detailed information about accommodations, amenities, and policies, ensuring clarity and understanding.
- Assist customers with troubleshooting issues related to their bookings and the Booking.com platform.
- Resolve customer complaints efficiently, providing solutions that enhance customer satisfaction.
- Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
- Collaborate with internal teams and partners to improve service delivery and address customer needs.
- Stay updated on Booking.com’s offerings and travel trends to provide relevant assistance.
What We're Looking For
- Fluent proficiency in both Dutch and English (spoken and written).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage multiple tasks in a remote setting.
- High level of accuracy and attention to detail.
Nice to Have
- Previous experience in a customer service or travel-related role.
- Familiarity with Booking.com or similar online travel platforms.
Technical Stack
CRM system
Work Mode
This is a fully remote position. You must be legally eligible to work and reside within Greece.
