Mercier Consultancy MD is seeking a Greek Customer Service Agent for a leading financial company in Athens. The agent will be at the forefront of customer support, assisting Greek-speaking clients with inquiries and providing exceptional service related to financial products and services.
What You'll Do
- Assist Greek-speaking customers via phone, email, and chat, answering questions and providing information on various financial products.
- Resolve customer queries, issues, and complaints in a professional and efficient manner.
- Document all customer interactions accurately in our CRM system for quality assurance and follow-up.
- Collaborate with internal teams to escalate issues and ensure prompt resolutions as needed.
- Stay informed about financial services and industry trends to provide customers with up-to-date information.
- Contribute to a positive customer experience by providing thorough and thoughtful support.
What We're Looking For
- Fluent in Greek and English, both written and spoken.
- Previous experience in a customer service role, preferably within a financial services or related environment.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with patience and professionalism.
- Proficiency with standard office software and CRM systems.
- Excellent problem-solving skills and attention to detail.
Nice to Have
- Prior experience working in the financial industry.
- Knowledge of financial products and services.
- Experience working in a fast-paced, target-driven environment.
Benefits & Compensation
- Competitive salary commensurate with experience.
- Comprehensive health insurance package.
- Professional development and training opportunities.
- Performance-based bonuses.
- Pension scheme contributions.
- Paid time off and holiday allowance.
Work Mode
This role is onsite and is based in Athens.
Mercier Consultancy Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
