Join a globally distributed support team as a Customer Support Consultant, delivering reliable assistance in both German and English. This remote, part-time position operates exclusively on weekends, offering rotating shifts that accommodate personal schedules while maintaining consistent customer service standards.
Key Responsibilities
- Provide accurate and empathetic support through email, live chat, and phone channels
- Follow established protocols to resolve inquiries efficiently and securely
- Collaborate with technical and cross-functional teams to escalate and track issues
- Stay current with client products and service updates to meet performance benchmarks
- Handle sensitive information with integrity and compliance
- Apply problem-solving skills to improve resolution times and customer satisfaction
What You Bring
- Fluency in spoken and written German and English (C1 level or higher)
- 6 to 12 months of prior customer-facing support experience
- Strong research and analytical abilities
- A proactive, solution-oriented mindset
- Reliable personal computer with at least 8GB RAM and stable internet (50 Mbps download, 40 Mbps upload)
Why This Role Stands Out
Work within an inclusive, multilingual culture that values personal development and long-term growth. Enjoy paid training, performance-based bonuses, and a management team invested in your progress. Shifts are scheduled on Saturdays and Sundays in two six-hour blocks (8 AM – 2 PM and 2 PM – 8 PM CET), with full remote flexibility and compensation in USD. The organization promotes equal opportunity and prohibits discrimination in all forms, fostering a respectful and diverse workplace.
