SupportYourApp is seeking a Customer Support Consultant to provide remote customer support in German and English during weekend shifts. The role involves delivering support via email, chat, and phone, following procedures, collaborating with teams, and maintaining high customer satisfaction in a multicultural and inclusive environment.
What You'll Do
- Deliver outstanding customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What We're Looking For
- Fluency in German and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Benefits & Compensation
- Flexible, rotating 6-hour shifts on Saturday and Sunday: 8 AM – 2 PM and 2 PM – 8 PM (CET)
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
Fully remote position with flexible, rotating 6-hour weekend shifts: 8 AM – 2 PM and 2 PM – 8 PM (CET).
Team & Environment
- People First management approach
- Multicultural and multilingual environment
- Inclusive international environment
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- Equal treatment of candidates, no discrimination
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
