apply is looking for a German Customer Advisor to work 100% remotely from Greece. In this role, you will provide customer service for a multinational BPO company, directly supporting German-speaking customers.
What You'll Do
- Manage incoming calls.
- Identify and access customers’ needs to achieve satisfaction.
- Build relations of trust through open and interactive communication.
- Provide accurate, valid, and complete information using provided methods and tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow established communication procedures, guidelines, and policies.
What We're Looking For
- Native or near-native German language skills (C2 level).
- Very good command of the English language (B2 – C1 level).
- Good MS Office skills.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt and respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
Technical Stack
- MS Office
Benefits & Compensation
- Competitive remuneration package.
- Indefinite contract.
- Extra bonus depending on the performance appraisal.
- Health care benefits and numerous other discounts.
- Ticket restaurant.
- Relocation cost for candidates outside Greece.
Work Mode
This role is 100% remote and is open to candidates located in Greece.
