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Remote (Global)

INNERGY is hiring a Generative AI Solution Engineer- Remote (Anywhere in the U.S.)

About the Role

Harbor is looking for a Generative AI Solution Engineer to build and scale our internal generative AI capabilities. You will be responsible for the design, implementation, security, and operational management of generative AI solutions, collaborating closely with Information Security and IT teams.

What You'll Do

  • Design, build, deploy, and manage secure and scalable generative AI solutions using both SaaS and local resources.
  • Provide guidance, best practices, and support to internal teams utilizing SaaS AI services to build custom applications.
  • Design and assist with implementing secure data connectors and ingestion pipelines for enterprise AI services to query internal data sources.
  • Collaborate closely with Information Security and IT to define security requirements, implement robust controls, conduct security reviews, and ensure compliance.
  • Assist in establishing monitoring and alerting for AI solutions and help develop operational procedures for deployed services.
  • Act as a liaison between business stakeholders, technical teams, IT operations, and information security regarding generative AI initiatives.
  • Keep abreast of the latest developments in SaaS AI/ML services, generative AI trends, and cloud security best practices.
  • Create and maintain clear technical documentation, architecture diagrams, and security guidelines.
  • Contribute to the strategic roadmap for AI/ML within the organization.
  • Assist with maintaining, developing, and presenting educational material to internal users about effective and safe usage of AI.

What We're Looking For

  • 5+ years of experience in cloud engineering and/or solutions architecture with a significant focus on AWS.
  • Deep hands-on experience implementing, managing, and supporting AI solutions using AWS services within an enterprise context.
  • Strong understanding and practical experience with core AWS services (e.g., IAM, DynamoDB, S3, Lambda, CloudWatch, CloudTrail).
  • Proven experience designing and implementing secure, cloud-based AI solutions on AWS, including familiarity with AWS security services (e.g., Guardrails, KMS, Secrets Manager).
  • Enterprise-level experience with AI-focused AWS services such as Bedrock, SageMaker, Transcribe, Rekognition, and Q Business.
  • Demonstrated experience working collaboratively with IT Operations and Information Security teams on cloud deployments and security reviews.
  • Proficiency in at least one relevant programming language, preferably Python.
  • Solid understanding of generative AI concepts, Large Language Models (LLMs), prompt engineering, and foundational AI/ML principles.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues, balancing creative solutions and policy boundaries.
  • Strong written and oral communication and interpersonal skills, capable of explaining complex concepts to technical and non-technical audiences.
  • Demonstrated experience applying security principles to AI implementations, including data protection, access controls, and threat modeling.
  • Understanding of AI-specific security challenges including prompt injection, data poisoning, and model extraction attacks.

Nice to Have

  • AWS Certified Cloud Practitioner.
  • AWS Certified AI Practitioner.
  • AWS Certified Solutions Architect.
  • AWS Certified Machine Learning Engineer.
  • Understanding or experience with model fine-tuning techniques.
  • Experience with Infrastructure as Code (IaC) tools like AWS CloudFormation, Terraform, OpenTofu, or equivalent.
  • Familiarity with MLOps principles and practices.
  • Experience integrating AI services with enterprise applications and data warehouses.
  • Experience designing and implementing agentic AI architectures that autonomously perform complex workflows while maintaining security and oversight.
  • Familiarity with MCP client/server architecture and associated security risks.

Technical Stack

  • AWS: Python, AWS Bedrock, AWS SageMaker, AWS Transcribe, AWS Rekognition, AWS Q Business
  • AWS Core Services: IAM, DynamoDB, S3, Lambda, CloudWatch, CloudTrail
  • AWS Security: Guardrails, KMS, Secrets Manager

Team & Environment

You will work closely with IT infrastructure and information security teams. Colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

Benefits & Compensation

  • Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans).
  • Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.
  • 12 corporate holidays and a Flexible Time Off (FTO) program.
  • Healthy mobile phone and home internet allowance.
  • Eligibility for retirement plan after 2 months at open enrollment.
  • Pet Benefit Option.

Work Mode

This is a fully remote position open to candidates located anywhere in the U.S. Harbor operates as a remote workforce.

Harbor is an equal opportunity employer.

Required Skills
AWSPythonAWS BedrockAWS SageMakerAWS TranscribeAWS RekognitionAWS Q BusinessAWS IAMAWS DynamoDBAWS S3Generative AIMachine LearningSolution ArchitectureLarge Language ModelsCloud Infrastructure
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About company
INNERGY

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry. Job Description: As a Technical Support Specialist, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically.This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement. 🕒 Hours: 7:00 AM – 4:00 PM EST, Monday–FridayKey ResponsibilitiesClient Support & Experience* Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience. * Communicate complex technical concepts clearly and empathetically to build client confidence and trust. Technical Troubleshooting* Diagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations. * Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations. AI & Automation Enablement* Tag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates. * Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation. Knowledge Management* Develop and maintain a knowledge base of reusable responses, how-to articles, and best practices. * Continuously refine documentation to improve internal efficiency and client self-service. Bug Reporting & Collaboration* Create detailed, reproducible bug reports from client issues. * Collaborate with Engineering and Product teams to drive fast, high-quality fixes. * Track recurring issues and share insights to inform product improvements. Data & Process Optimization* Accurately tag and categorize tickets for reporting and analytics. * Identify trends and partner with peers to refine workflows and elevate the overall support experience. Qualifications: * 2+ years in a technical support role, ideally within CAD/CAM software, design applications, or manufacturing technology. * Strong troubleshooting and analytical skills, especially in design-to-manufacturing workflows. * Proficiency with support platforms such as Intercom, Microsoft Dynamics, or similar systems. * Excellent written and verbal communication skills, with the ability to explain complex issues clearly and confidently. * Proven ability to manage multiple tickets in a fast-paced environment with accuracy and composure. Preferred* Familiarity with INNERGY Design, Microvellum Toolbox, and AutoCAD-based systems. * Experience writing structured bug reports and collaborating with development/QA teams. * Exposure to AI-assisted support platforms or willingness to learn AI training methods. * Detail-oriented approach to ticket categorization, data tagging, and reporting. Success Indicators* Maintain client satisfaction scores above defined benchmarks. * Contribute to measurable reductions in manual ticket load through effective AI training and documentation. * Deliver accurate, actionable bug reports that accelerate engineering response time. * Demonstrate continuous improvement in support efficiency, response quality, and knowledge sharing. Additional Information: Accessibility & Work EnvironmentINNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.Equal Opportunity EmployerINNERGY is an Equal Opportunity Employer and values diversity at all levels. We are committed to fostering a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by applicable law.Location Eligibility NoticeThis is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not mandate salary disclosure in job postings.Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.At this time, candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.

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Posted 5 months ago