Indigo Books & Music is hiring a General Manager - Small Format

You cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a General Manager with Coles, IndigoSpirit or Smithbooks is one of collaboration, innovation, inspiration, support, and coaching and in doing so, you help to create and sustain a high performing culture focused on delivering sales and profit goals. Your store models operational and visual excellence. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. KEY PERFORMANCE MEASUREMENTS Employee Engagement Net Promoter score Sales to Plan Store Profit KEY ACCOUNTABILITIES Talent Supports and empowers team to make decisions, creating a highly engaged and high performing team. Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience Develops internal talent; building a bench for future store needs. Unlocks full potential of employees by providing consistent feedback Owns self-development and provides continuous feedback to Regional Director Cultural Ambassador Role models Indigo’s High Performance Characteristics Represents Indigo as a brand ambassador, bringing to life Indigo’s mission of creating joy Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers. Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work Inspires a customer-centric culture in stores bringing to life Indigo’s mission of creating joy and enriching lives Encourages entrepreneurship that is consistent with brand standards Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers Is an agent of change within their store Responds to customer feedback in a timely manner ensuring that the customer remains a top priority