Avolta is looking for a General Manager I to lead a QSR restaurant or small cluster of points-of-sale with sales generally up to $5M at John F. Kennedy International Airport. You will be responsible for the restaurant's overall success, ensuring it is clean, staffed, and operating to high standards.
What You'll Do
- Oversee daily opening and closing procedures to ensure the restaurant is clean, secure, and ready for service.
- Lead staffing efforts including hiring, scheduling, and deploying team members to maximize efficiency and coverage.
- Foster a positive work environment through coaching, recognition, and development aligned with business goals.
- Monitor financial performance, manage budgets, and implement strategies to drive revenue and control costs.
- Manage inventory levels, product ordering, vendor relationships, and ensure equipment is maintained and operational.
- Ensure compliance with all health, safety, and sanitation standards through training and daily oversight.
- Uphold brand standards, labor agreements, and lease requirements while educating staff on operational expectations.
- Resolve customer and employee concerns with sound judgment and support marketing initiatives to enhance guest experience.
- Utilize management systems and tools effectively and encourage staff adoption of new technologies to improve operations.
- Support onboarding and offboarding processes, ensuring proper training, documentation, and compliance with company procedures.
What We're Looking For
- A combination of education and professional experience exceeding 4 years.
- 2 years of experience supervising a team of operations professionals engaged in executing F&B programs.
- 4-6 years of F&B operations experience engaged in developing and delivering store management and customer service programs.
- Knowledge of state and federal employment, and health & safety regulations and statutes.
- Demonstrates knowledge of F&B policies and products, service, quality, equipment, and operations standards, or ability to demonstrate this knowledge within a reasonable time from hire or promotion.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in F&B technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
- Demonstrated success managing a P&L, adhering to a budget focusing on profitability and efficiency.
- Business acumen with operations mindset required to understand the long-term implications of operations management and customer experience planning to advance organizational goals.
- Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the F&B associate population, and individual store circumstances.
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
Nice to Have
- A bachelor's degree can count for 2 of the 4-year requirement.
- Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement.
Technical Stack
- POS systems
- Inventory management software
- Scheduling systems
- Reporting tools
Team & Environment
Reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.
Benefits & Compensation
- Competitive Salary: $66,300- $74,460 annually
- Daily Pay- Get your money as you earn it
- 20% Hudson, HMSHost & Dufry Employee Discount
- Paid Time Off
- Personal and Parental Leave Programs
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance
- Employee Recognition Programs
- Advancement and Growth Opportunities
- On-going Training & Development
Work Mode
This is an onsite position located at John F. Kennedy International Airport.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
