Autism Parenting Magazine (APM) is hiring a Fully Remote Customer Service Representative to deliver exceptional support directly to families affected by autism. You will be a key point of contact, ensuring every interaction is handled with accuracy and empathy.
What You'll Do
- Provide exceptional email and chat support with timely, accurate, and empathetic responses.
- Document customer interactions, track issues, and escalate complex inquiries as needed.
- Respond to social media messages and comments professionally, maintaining a positive brand presence.
- Attend and present ALN onboarding sessions via Zoom to ensure a smooth, welcoming participant experience.
- Perform tasks like data entry, summit hosting, and email outreach.
- Collaborate with internal teams to improve processes, systems, and the overall customer experience.
- Communicate clearly during meetings; camera use is encouraged to foster connection.
What We're Looking For
- A passion for helping people and delivering exceptional support.
- An individual who thrives on structure and enjoys problem-solving.
- Someone who takes pride in making every interaction count.
- Reliability in following the set work schedule for coverage during US hours.
Technical Stack
- Hubstaff
Team & Environment
You'll join a global, remote-first team spanning the UK, USA, Philippines, South Africa, and Eastern Europe. We operate in a fast-paced, high-performance environment where everyone is expected to work hard and stay focused on delivering results. Our culture emphasizes transparency, collaboration, and accountability, and we follow the Entrepreneurial Operating System (EOS) for alignment. We stay connected through weekly virtual meetings.
Work Mode
This is a fully remote, global position.
Autism Parenting Magazine is an equal opportunity employer.
