Hologram is looking for a Fulfilment Specialist to coordinate and optimize our end-to-end order execution. You will be responsible for ensuring flawless on-time delivery and transactional accuracy across all sales channels in a fast-paced, high-volume environment.
What You'll Do
- Manage end-to-end fulfillment operations for D2C (Shopify), marketplaces (Amazon), and retail distribution.
- Track and analyze order-to-delivery performance, ensuring all orders meet or exceed on-time delivery KPIs.
- Perform transaction-level audits across systems (ERP, Shopify, Amazon Seller Central, 3PL portals) to ensure accuracy in fulfillment, shipping, and billing.
- Coordinate daily with warehouses, 3PLs, and carriers to monitor fulfillment timelines, backorders, and exceptions.
- Implement and uphold fulfillment policies, SOPs, and escalation processes to maintain accuracy and consistency across channels.
- Partner cross-functionally with operations, logistics, and customer experience teams to resolve delivery issues and improve service levels.
- Provide detailed performance reports, cost analyses, and root-cause insights to leadership for continuous improvement.
- Support optimization initiatives around inventory availability, lead-time reduction, and automation within Shopify and ERP systems.
What We're Looking For
- 5–8 years in fulfilment, e-commerce operations, or supply chain management within D2C, consumer hardware, or omni-channel environments.
- Bachelor’s degree in Supply Chain, Operations, or a related field.
- Proven expertise in Shopify, Amazon Seller Central, and retail distribution systems.
- Strong understanding of e-commerce fulfillment policies, shipping methods, and 3PL coordination.
- Exceptional attention to detail with the ability to spot discrepancies in order data, shipping logs, or tracking timelines.
- Demonstrated success meeting or exceeding on-time delivery KPIs under tight operational deadlines.
- High proficiency with ERP systems (NetSuite, SAP, Oracle) and strong Excel / data analytics capability.
- A proactive, self-motivated, and ownership-driven approach to resolving fulfillment challenges.
Technical Stack
- Shopify
- Amazon Seller Central
- ERP systems (NetSuite, SAP, Oracle)
- Excel
Team & Environment
You will partner cross-functionally with operations, logistics, and customer experience teams.
Benefits & Compensation
- Competitive salary.
- Be part of a fast-growing global gaming brand with world-class products and a passionate customer base.
- Work alongside cross-border teams driving innovation in gaming technology.
Work Mode
This role is local-country based in India.
