About the Role
This role involves direct client interaction, case coordination, and community outreach, requiring fluency in Cantonese and English to serve a diverse population effectively.
Responsibilities
- Provide frontline support to clients seeking legal assistance
- Conduct initial client interviews with cultural sensitivity
- Interpret and translate documents and conversations between English and Cantonese
- Schedule client appointments and manage case intake
- Maintain accurate client records and case notes
- Assist in preparing legal forms and documentation
- Serve as a liaison between clients and legal staff
- Explain legal processes in clear, accessible language
- Support community outreach initiatives in Cantonese-speaking neighborhoods
- Respond to phone and in-person inquiries promptly
- Coordinate with interpreters and external partners when needed
- Ensure confidentiality and compliance with privacy standards
- Participate in team meetings and case reviews
- Assist in organizing legal clinics and workshops
- Follow up with clients to track case progress
- Help maintain office operations and client flow
- Escalate complex cases to supervising attorneys
- Support data entry and reporting requirements
- Promote services within the local community
- Uphold organizational values of equity and access
Nice to Have
- Prior experience in a legal office or nonprofit setting
- Knowledge of immigration or housing law
- Experience using case management software
- Volunteer or professional background in community advocacy
- Formal training in interpretation or translation
Compensation
Competitive salary with benefits
Work Arrangement
Full-time, in-person
Team
Collaborative legal services team focused on community access to justice
Language Requirement
Native or near-native proficiency in Cantonese is required, including the ability to interpret legal concepts accurately between Cantonese and English
Location Specifics
Position based in the Sunset District office, serving a high volume of Cantonese-speaking residents
Community Impact
Role directly contributes to increasing access to justice for underserved populations in San Francisco
Available for qualified candidates
