Ethos is hiring a Fraud Operations Performance Associate II

Fraud Prevention Performance Specialist II Remote US Location Affirm is transforming credit to be more transparent and user-friendly, offering consumers flexible payment options without hidden fees or compounding interest. Our Customer Operations Team is expanding and seeking a committed Fraud Prevention Performance Specialist II to champion case accuracy and enhance operational quality. As a key Quality Assurance team member, you will focus on monitoring and improving label precision within internal fraud prevention teams and external vendor networks. By collaboratively working with cross-functional partners, you'll enhance visibility into operational accuracy. The role requires dedicating 20% of time to active case management to stay current with emerging trends, challenges, and workflow dynamics. What You'll Accomplish - Pinpoint knowledge gaps through systematic analysis and quality assessment - Collaborate with Quality Assurance and Fraud Operations Leadership to strengthen training and coaching programs - Consistently monitor, evaluate, and provide performance feedback to Fraud Operations Teams - Systematically document findings and escalate insights to Leadership - Stay informed about evolving fraud trends, regulatory shifts, and industry best practices - Demonstrate consistent availability and responsiveness in our remote work environment - Maintain daily case volume with 98%+ accuracy standards Ideal Candidate Qualifications - 3+ years of Fraud experience, preferably in fintech - 1+ years Quality Assurance experience, preferably in fintech - Demonstrated ability to work autonomously with leadership - Strong analytical capabilities for recognizing fraud patterns - Proven track record of identifying and resolving quality issues - Self-motivated with exceptional focus and independent work skills - Positive attitude with excellent interpersonal capabilities - Proficient with industry-specific tools: Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, Onfido Compensation Structure Base Pay Grade: D Equity Grade: 1 USA Base Pay Ranges: - CA, WA, NY, NJ, CT: $70,000 - $90,000 annually - Other U.S. States: $62,000 - $82,000 annually New team members typically start at the beginning of the pay range. Visa sponsorship is unavailable for this position. Comprehensive Benefits Package - Full healthcare coverage for employees and dependents - Flexible spending stipends - Competitive time-off policies - Employee stock purchase program Affirm is committed to an inclusive hiring process and workplace diversity.