About the Role
This position involves identifying, investigating, and mitigating fraudulent behavior across digital payment systems through real-time monitoring and pattern recognition.
Responsibilities
- Review incoming transactions for signs of suspicious activity
- Investigate alerts generated by fraud detection systems
- Collaborate with cross-functional teams to resolve cases
- Document findings and maintain case records
- Identify trends in fraudulent behavior
- Escalate confirmed fraud incidents according to protocol
- Support the development of risk scoring models
- Respond to internal inquiries about transaction legitimacy
- Verify customer identities during high-risk events
- Monitor chargeback patterns and recommend actions
- Evaluate new fraud tools and technologies
- Provide feedback to improve detection algorithms
- Follow compliance guidelines for financial reporting
- Assist in creating reports for management review
- Maintain up-to-date knowledge of fraud tactics
- Participate in on-call rotation for urgent cases
- Conduct post-incident reviews after fraud events
- Support merchant dispute resolution processes
- Track key performance metrics related to fraud loss
- Ensure adherence to internal control policies
- Work with engineering teams to refine system rules
- Contribute to process improvements in fraud operations
- Stay informed about industry fraud trends
- Handle sensitive data with confidentiality
- Support audits by providing case documentation
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Remote position with flexible scheduling options
Team
Part of the risk management division focused on transaction integrity
What We Value
- Critical thinking under pressure
- Ownership of case outcomes
- Clear communication across teams
- Curiosity about emerging fraud techniques
- Commitment to protecting customer assets
Growth Opportunities
- Pathways to senior fraud roles
- Access to professional training resources
- Mentorship from experienced team members
- Opportunities to lead process improvements
- Involvement in system design discussions
Not available for this role
