Wisetack is seeking a Fraud Analyst to proactively protect our business and customers by monitoring and eliminating fraud risks. You will conduct investigations, customer interviews, and process improvement initiatives, shaping the future of our Fraud Operations in a fast-growing environment.

What You'll Do

Perform in-depth reviews and investigations of new and existing merchant and borrower accounts to manage and mitigate fraud risks.
Conduct phone interviews to verify the identities of potential and current customers with high fraud risk attributes.
Write Questionable Activity Reports related to fraud investigation findings for the compliance team and external partners.
Work cross-functionally with internal stakeholders such as Support, Growth, Compliance, and Risk teams as a subject matter expert for customer issues related to fraud operations.
Continually monitor and identify fraud-related trends through ongoing analysis.
Analyze and propose improvements to current fraud operations processes to enhance fraud detection and prevention.
Manage partnerships with Credit Reporting Bureaus, including credit reporting escalations and other administrative needs.

What We're Looking For

1+ years of financial fraud investigation experience in the financial services industry.
Strong and effective written and verbal communication skills.
Ability to perform investigations with a high degree of autonomy and accuracy.
High accountability and impeccable attention to detail with the capability to thrive in a fluid and fast-paced environment.
Demonstrable problem-solving, investigative and analytical skills.