What You'll Do
Collaborate directly with enterprise clients to deploy and fine-tune OpenTelemetry instrumentation across diverse infrastructure environments. You'll design and implement tailored integrations, dashboards, and automation tools that help customers fully leverage the Dash0 platform. When issues arise in distributed systems or observability pipelines—especially in Kubernetes and cloud-native setups—you'll lead troubleshooting efforts to ensure stability and performance.
Guide strategic customers through proof-of-concept phases and technical onboarding, ensuring smooth adoption. You’ll also translate customer needs and field insights into actionable feedback for the Product and Engineering teams, helping shape future development. Additionally, you'll contribute to internal tools, reference architectures, and documentation that improve scalability across customer success initiatives.
Requirements
- At least 3 years of experience in software engineering, site reliability, platform engineering, or a technical customer-facing role
- Proven expertise with Kubernetes, cloud-native technologies, and distributed systems
- Familiarity with observability fundamentals—metrics, traces, logs—and practical experience using OpenTelemetry
- Ability to write and review production-level code in Go, Python, Java, or TypeScript
- Strong communication skills, with the ability to convey technical details clearly to both technical and non-technical audiences
- Comfort operating in high-pressure customer environments with real-time technical demands
Preferred Qualifications
- Hands-on experience with observability tools such as Datadog, New Relic, Dynatrace, or Grafana
- Contributions to open-source projects, especially within the CNCF ecosystem
- Experience configuring OpenTelemetry collectors and designing telemetry pipelines
- Background in fast-moving, venture-backed startups
Benefits
- Competitive salary and meaningful equity participation, aligning your impact with company success
- Flexible, remote-first work model, with office locations in New York, Amsterdam, and Munich
- €60 monthly allowance for phone and internet expenses
- Location-specific benefits tailored to your region
- Opportunities for career advancement and professional development
- Direct engagement with founders and leadership, fostering a transparent and responsive culture
