Responsibilities
- Lead customer deployments
- Own the end to end implementation process.
- Work directly with customers to deploy Ravenna within their organization and ensure successful adoption.
- Build integrations and custom solutions
- Write code, build workflows, and develop integrations that connect Ravenna to customer systems such as Slack, Google Workspace, identity providers, and internal tools.
- Solve problems in real environments
- Debug issues, investigate system behavior, and resolve technical challenges that arise during deployments.
- Work through complex situations where systems are imperfect and requirements are evolving.
- Capture and synthesize customer feedback
- Document customer needs, feature requests, and patterns across deployments.
- Maintain clear feedback loops so insights are consistently shared with the product and engineering teams.
- Influence product direction
- Use learnings from customer engagements to shape product decisions.
- Propose improvements, identify gaps, and help guide how Ravenna evolves.
- Build internal tools and processes
- Develop scripts, tooling, and workflows that improve deployment speed, reliability, and the overall customer experience.
- Collaborate across teams
- Work closely with sales, product, and engineering to ensure strong communication, smooth handoffs, and a consistent customer experience.
Requirements
- Strong engineering fundamentals
- You have at least three years of software engineering experience and are comfortable writing production quality code.
- You are able to debug complex systems and build reliable solutions.
- Customer focused mindset
- You enjoy working directly with customers and care about solving real problems.
- You are comfortable building relationships and guiding users through technical implementations.
- Systems thinker
- You are comfortable working across APIs, integrations, and distributed systems.
- You can quickly understand how different systems interact and diagnose issues when they arise.
- Strong problem solving ability
- You enjoy tackling ambiguous problems and working through messy real world environments.
- You are comfortable investigating issues, testing solutions, and iterating quickly.
- Organized and detail oriented
- You track important details across customer engagements and ensure that nothing falls through the cracks.
- You are able to manage multiple projects at the same time.
- Clear communicator
- You can explain technical concepts to non technical stakeholders and translate business needs into technical solutions.
- Builder mentality
- You are comfortable writing code, building tools, and doing whatever is needed to make customers successful.
Benefits
- Competitive Salary
- We believe great people should be compensated well.
- While we are an early stage company, we offer competitive salaries and aim to pay top of market for exceptional talent.
- We are building an ambitious company and know that attracting great people requires strong compensation.
- Meaningful Equity
- We hire people who want to help build Ravenna from the ground up.
- Equity ensures that when the company succeeds, the people who helped build it share in that success.
- Early team members have the opportunity to make a real impact on both the product and the future of the company.
- Choose Your Setup
- Great work requires great tools.
- At Ravenna you can choose the hardware and setup that helps you do your best work.
- Most of the team uses high performance Mac laptops, but you have the flexibility to select the tools and environment that fit your workflow.
- Flexible Time Off
- Doing great work requires time to recharge.
- We offer flexible paid time off so you can take the time you need to rest and stay at your best.
- We trust our team to manage their time responsibly while delivering meaningful results.
Additional Information
- Compensation Range: $130K - $180K
