About the Role
The role involves working directly with customers to understand their technical needs, deploying and configuring software solutions, and providing hands-on support throughout the implementation lifecycle.
Responsibilities
- Partner with clients to assess technical requirements and system environments
- Deploy, configure, and customize software platforms according to client needs
- Troubleshoot integration issues and resolve technical obstacles
- Collaborate with product and engineering teams to relay customer feedback
- Provide technical training and support to client teams
- Document configurations, workflows, and client-specific implementations
- Monitor deployment health and ensure system stability
- Act as a bridge between customer needs and internal development priorities
- Respond to incidents and support escalations in a timely manner
- Work closely with sales and success teams during onboarding phases
- Adapt solutions to meet regional compliance and operational standards
- Lead proof-of-concept initiatives and pilot programs
- Gather data to improve product usability and deployment efficiency
- Maintain clear communication with stakeholders across time zones
- Ensure security and data privacy standards are upheld in all deployments
- Participate in sprint planning and technical design discussions
- Escalate complex technical challenges with clear context and logs
- Support post-deployment optimization and performance tuning
- Contribute to knowledge base and internal documentation
- Stay current with evolving product features and infrastructure updates
Compensation
Competitive salary with equity and benefits package
Work Arrangement
Remote
Team
Cross-functional engineering and customer-facing team
Why This Role Matters
This position plays a critical role in ensuring clients successfully adopt and use the platform, directly influencing product evolution and customer satisfaction across Latin America.
What We Value
We prioritize technical excellence, empathy in client interactions, proactive communication, and a commitment to delivering reliable, scalable solutions.
Not offered
