About the Role
This role involves working directly with customers and internal teams to design, deploy, and support technical integrations. The engineer will troubleshoot issues, refine solutions, and ensure delivered systems meet both technical and operational requirements.
Responsibilities
- Collaborate with clients to understand integration requirements
- Design and implement technical solutions for system connectivity
- Troubleshoot and resolve integration-related issues
- Work alongside engineering teams to ensure compatibility
- Translate customer needs into technical specifications
- Support deployment of integration workflows
- Monitor system performance post-deployment
- Document technical processes and configurations
- Optimize integration reliability and efficiency
- Provide technical guidance during project lifecycles
- Coordinate with support teams on escalation paths
- Ensure data integrity across connected systems
- Maintain awareness of platform changes affecting integrations
- Assist in testing integration updates and patches
- Respond to client inquiries regarding integration status
- Develop scripts or tools to streamline deployment
- Gather feedback for product improvement
- Participate in technical onboarding sessions
- Maintain version control for integration code
- Follow security protocols during deployment
- Work within agile project timelines
- Communicate technical constraints to non-technical stakeholders
- Support documentation for client-facing materials
- Contribute to post-mortem analyses of integration failures
- Stay current with integration best practices
Nice to Have
- Experience in developer-facing products
- Background in forward-deployed or customer-facing engineering roles
- Knowledge of GraphQL
- Familiarity with enterprise security requirements
- Experience with API gateways
- Exposure to large-scale data processing
- Track record of delivering client projects on time
- Understanding of compliance standards
- Prior work in startup environments
- Public speaking or technical presentation experience
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid work model with flexibility for remote collaboration
Team
Cross-functional team focused on product integration and deployment
Why This Role Matters
This position plays a critical role in ensuring that external systems connect smoothly with core platforms, enabling clients to derive maximum value from integrated solutions. Success in this role directly impacts customer satisfaction and product reliability.
Growth Opportunities
Engineers in this role will have pathways to specialize in architecture, move into technical leadership, or transition into product roles based on interest and performance.
Available for qualified candidates
