SupportYourApp is hiring a bilingual Customer Support Consultant fluent in French and English to work remotely from Uzbekistan. You will thrive in our multicultural team, responding to customer inquiries and building long-lasting relationships while working with current technology.
What You'll Do
- Respond and resolve customer inquiries and issues via email, calls, and chat.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Securely work with customers’ sensitive information.
- Apply modern customer service practices.
- Communicate with developers and other departments of various IT companies.
What We're Looking For
- Excellent French and English skills (C1-C2 for both spoken and written).
- At least 1 year of experience in customer support.
- Analytical and research skills.
- Positive, responsible and proactive attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience with CRM systems.
- Experience in technical support.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position open to candidates based in Uzbekistan.
SupportYourApp provides equal opportunities. Assessment is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
