Responsibilities
- Respond and resolve customer inquiries and issues via emails, calls and chats
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Communicate with developers and other departments of various IT companies
Requirements
- Excellent French and English skills (C1-C2 for both spoken and written)
- At least 1 year of experience in customer support
- Analytical and research skills
- Positive, responsible and proactive attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
- Experience with CRM systems
- Experience in technical support
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Arrangement
Remote (Worldwide)
Additional Information
- Excellent French and English skills (C1-C2 for both spoken and written)
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
