SupportYourApp, a global leader in Support-as-a-Service, is hiring a Customer Support Consultant to provide exceptional customer support for hospitality clients. In this fully remote role, you will be the direct link to customers, building lasting relationships while securely handling sensitive information.
What You'll Do
- Deliver outstanding customer support via phone calls, chats, and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What We're Looking For
- Excellent English skills (C1 level for both spoken and written)
- At least 6 months of experience in a customer support role
- Strong analytical thinking and research skills
- Experience in the travel industry
- Positive, proactive, and responsible attitude
- Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience in hospitality or logistics
Benefits & Compensation
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, supported by an internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
This is a fully remote position with a global scope.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
