SupportYourApp is looking for a Technical Support Consultant to provide remote technical support for global technology clients. You will be responsible for troubleshooting complex issues and ensuring clear communication with stakeholders in an inclusive, international environment.
What You'll Do
- Triage and prioritize critical infrastructure issues versus non-critical requests.
- Extract technical data such as error codes, version numbers, and hardware IDs.
- Document incidents in a clear, structured way, including steps to reproduce.
- Use logical deduction to isolate faults and troubleshoot effectively.
- Guide users remotely on physical checks: cabling, power, and LED status.
- Handle sensitive customer data with care and security.
- Maintain a deep understanding of client solutions and meet KPI.
- Communicate escalation paths and expected response timelines clearly to stakeholders.
What We're Looking For
- Excellent Dutch communication skills at a C1 level for both spoken and written.
- English at a B2 level.
- At least 6 months of experience in technical support.
- Hands-on experience with networking, firewalls, and cabling.
- Knowledge of backup systems, endpoint protection, and monitoring tools.
- Experience supporting Microsoft 365 and Windows environments.
- Basic SQL knowledge.
- Strong hardware troubleshooting skills.
- Good communication skills and ability to handle urgent technical issues.
- Personal computer with at least 8GB of RAM and a stable internet connection (50 Mbps download/40 Mbps upload minimum).
Nice to Have
- Previous experience in IT support or systems administration.
Technical Stack
- Microsoft 365
- Windows
- SQL
- Networking
- Firewalls
- Backup systems
- Endpoint protection
- Monitoring tools
Benefits & Compensation
- Fixed schedule: Monday–Friday, 9am–5pm CET.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, plus an internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position with a global hiring scope.
SupportYourApp is an equal opportunity employer.
