SupportYourApp is seeking a Technical Support Consultant to join their remote team, providing technical assistance to global clients in a multilingual environment. The role involves troubleshooting infrastructure issues, documenting incidents, and maintaining high performance against KPIs while working within a People First culture.
Responsibilities
- Triage & prioritize critical infrastructure issues versus non-critical requests
- Extract technical data: error codes, version numbers, and hardware IDs
- Document incidents in a clear, structured way, including steps to reproduce
- Use logical deduction to isolate faults and troubleshoot effectively
- Guide users remotely on physical checks: cabling, power, and LED status
- Handle sensitive customer data with care and security
- Maintain deep understanding of client solutions and meet KPI
- Communicate escalation paths and expected response timelines clearly to stakeholders
Requirements
- Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
- Experience in technical support for at least 6 months
- Hands-on experience with networking, firewalls, and cabling
- Knowledge of backup systems, endpoint protection, and monitoring tools
- Experience supporting Microsoft 365 and Windows environments
- Basic SQL knowledge
- Strong hardware troubleshooting skills
- Good communication skills and ability to handle urgent technical issues
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Preferred Qualifications
- Previous experience in IT support or systems administration
Technical Stack
networking, firewalls, cabling, backup systems, endpoint protection, monitoring tools, Microsoft 365, Windows, SQL
Benefits
- Fixed schedule: Monday–Friday, 9am–5pm CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Compensation
Compensation in USD
Work Arrangement
Remote (Global) — Fully remote with fixed schedule (9am–5pm CET)
