The Product Support Specialist plays a key role in delivering technical expertise for aerial work platform (AWP) equipment, ensuring customers operate safely and efficiently. Covering the South Texas region, this position focuses on diagnosing issues, providing on-site support, and delivering hands-on training for diesel, electric, gas, and manual lifting systems. Residency in South Texas—ideally near Houston—is required, with up to 70% travel throughout the territory using a provided fleet vehicle.
Key Responsibilities
- Diagnose and resolve technical issues related to AWP products, ensuring prompt and effective solutions
- Deliver product training to customers, emphasizing safe operation and maintenance best practices
- Collaborate with engineering teams on product feedback, contributing to design and serviceability improvements
- Support safety initiatives by assisting with product safety reviews and compliance guidance
- Ensure customers follow proper operating procedures and manufacturer recommendations
Qualifications
A high school diploma or equivalent is required, along with a minimum of three years of experience in field service, technical support, or a related role involving construction or industrial equipment. Candidates must possess strong communication abilities, solid computer proficiency, and a valid driver’s license with a clean record. Familiarity with construction machinery and AWP systems is essential.
Preferred Attributes
- Demonstrated problem-solving aptitude and attention to detail
- Ability to work autonomously and as part of a collaborative team
- Experience with Genie equipment or similar product lines
- Proficiency in using digital diagnostics, hand tools, and control systems for troubleshooting
- Commitment to safety, quality, and continuous learning
Compensation and Benefits
This position offers an annual salary between $80,000 and $95,000, with access to a 401(k) plan, medical, dental, and vision coverage, as well as paid vacation. Opportunities for professional growth are available within the organization.
Work Environment
The role is based in South Texas, with frequent regional travel required. The company promotes a culture rooted in integrity, respect, servant leadership, and continuous improvement, supporting employees who demonstrate courage and active citizenship.
Equal Opportunity Employer
This employer is committed to equal employment opportunities. All employment decisions are made regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or other protected characteristics. Accommodations are available for qualified individuals with disabilities during the application process.
