Join SupportYourApp as a Customer Support Consultant, delivering exceptional customer and technical support remotely for global tech companies. Work in a multicultural environment with a People First approach, supporting clients in multiple languages and industries while operating from your home office.
What You'll Do
- Deliver outstanding customer support via phone calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
What We're Looking For
- Excellent Dutch communication skills (at least C1 level for both spoken and written)
- English at B2 level
- Experience in customer support for at least 6 months
- Positive, proactive and responsible attitude
- Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience with CRM systems
Benefits & Compensation
- Fixed schedule: Monday–Friday, 9am - 5pm CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
- Fully remote within the Netherlands, fixed schedule (9am - 5pm CET), no time-tracking
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
