Join a forward-thinking support team delivering reliable customer service to international technology companies. In this fully remote role based in the Netherlands, you’ll provide clear, empathetic support through phone, chat, and email—all in Dutch and English. Your primary focus will be creating positive experiences, understanding client needs, and maintaining secure handling of sensitive information.
Key Responsibilities
- Respond to customer inquiries using multiple channels with professionalism and accuracy
- Develop trust and rapport with users by delivering consistent, solution-oriented support
- Stay current with evolving tools, platforms, and best practices in customer experience
- Collaborate with technical teams and cross-functional partners to resolve issues efficiently
- Maintain up-to-date knowledge of client products and meet performance benchmarks
What You’ll Need
- Fluent Dutch skills, both written and spoken (C1 level or higher)
- Working proficiency in English (B2 level)
- At least six months of experience in customer-facing support roles
- A reliable internet connection (minimum 50 Mbps download, 40 Mbps upload) and a personal computer with 8GB RAM or more
- A proactive mindset and strong sense of responsibility
Preferred Background
- Familiarity with CRM platforms and ticketing systems
Why This Role Stands Out
- Work a consistent schedule: Monday to Friday, 9am to 5pm CET
- Full remote flexibility with no time-tracking—trusted to manage your workload
- Be part of a diverse, multilingual team that values personal development
- Receive USD-based compensation with referral incentives
- Work within a culture that prioritizes well-being, inclusion, and long-term growth
- Leadership that listens, supports career progression, and fosters autonomy
This position operates under a People First philosophy, ensuring fair treatment and zero tolerance for discrimination. All candidates are evaluated equally, in line with legal protections. If you value meaningful work, professional trust, and continuous learning, this role offers a sustainable path forward.
